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Office Policies

Need to know...

Office Policies

A parent or legal guardian must accompany a minor patient unless prior written authorization is given to this office. The adult accompanying the minor is required to pay in accordance with our policies.

Payment is expected at each visit, be it a deductible, co-payment, percentage or payment in full for services rendered.

Any accounts with outstanding balances greater than 90-days from the date of service will be subject to collection. We realize at times that there may be a financial hardship. In order to keep your account in good standing, it is imperative to contact our billing department to make a financial arrangement.

There is a $25.00 charge for all returned checks.

Our practice is happy to answer any billing questions or concerns you may have. You can reach our Patient Representative at 602-938-3929.

We require you to notify the scheduler when you make your appointment of any of the following: change of insurance, address, telephone numbers and emergency contacts. By doing so, this will eliminate unnecessary delays in your child’s care.

If you are unable to arrive for your appointment on time, please call to inform the staff. They will review the schedule to determine if the appointment will need to be rescheduled or work you in behind the scheduled appointments.

Please be aware, failure to cancel your child’s appointment hinders another patient’s ability to be seen by our physicians. Therefore, we require a courtesy call 24 hours prior to the patient’s scheduled appointment. A $50.00 charge will be applied for all “No Show” appointments. Repeated “No Show” appointments may be subject to discharge from the practice.

Valuable Info...

Triage Nurse

We have a triage nurse on staff during business hours to answer any of your questions.

If you have any questions or concerns about your child/children after hours, please call our office phone number and follow the prompts to leave a message for the after-hours triage nurse.